Connect with Oncam Grandeye

Support Center

Performing a Factory Reset - Halocam IP

Last Updated: Apr 09, 2014 11:41AM EDT
Start with the Halocam IP camera disconnected from power.
Plug power in for 30 seconds, then remove power and immediately plug power back in.
Wait another 30 seconds, then remove again and immediately plug power back in. repeat once more and then on the fourth time you plug power in, leave it plugged in this time.
The unit should then go back to its factory default settings, meaning it will automatically search for a free IP address (DHCP) on your network, OR If it’s simply plugged into your laptop via a crossover cable it will revert IP address
You can confirm this by performing a “Discover”, using the IP Camera Configuration Tool.

For further information

General & Sales Inquiries
UK +44 (0)20 7371 6640
US +1 978 735 4860
Technical Support
UK +44 (0)207 371 2324
US +1 978 735 4860
Phones open 9am-5pm EST, Mon-Fri (excluding public holidays)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found